Case Study: North Little Rock Emergency Services streamlines 911 quality assurance with Prepared

North Little Rock Emergency Services streamlines 19-21 QA forms a day with Prepared

North Little Rock Emergency Services, which dispatches police and fire services and handles over 130,000 calls annually, faced challenges in serving non-English speakers and completing quality assurance (QA) for its call-takers. The time-intensive manual QA process made it difficult to meet their monthly goals. To address these issues, they turned to the vendor Prepared for a solution.

By implementing Prepared's solution, the emergency services department streamlined its operations. Prepared's tools helped them drastically improve their QA process, making it more efficient and allowing them to better serve their community. The vendor Prepared enabled the team to overcome their initial challenges and enhance their emergency response capabilities.

North Little Rock Emergency Services