Case Study: Nelson County E-911 improves emergency response with Prepared video-to-911

How eccs are Using video in 2024 A prepared toolkit

Nelson County E-911 sought to improve situational awareness for telecommunicators handling high-stakes emergency calls, where relying solely on verbal descriptions from distressed callers could lead to critical delays or misinformed responses. To address this, they partnered with Prepared to implement its Prepared Assist solution, which enables live video streaming from callers to the emergency communications center (ECC).

Prepared's solution provided Nelson County E-911 telecommunicators with real-time, eyes-on-scene video intelligence. This was demonstrated during a barricaded subject call, where live video allowed dispatchers to track a suspect's movements, identify weapons, and confirm the caller's safety, enabling them to relay precise information to responding officers and help de-escalate the situation without injury. The telecommunicators cited the technology as "priceless," drastically improving their ability to assess emergencies and ensure responder safety.

Nelson County E-911

Kimberly Ball

Nelson County E-911