LinkedIn
Visit Website1,500 video views in initial 5 month period Increased registrations by 30% in the first month
Cambridge City Council
Clarissa Norman
Customer Services Operations Manager
Premier CX
Premier CX is a award-winning conversational designers, content creators, brand experts and audio/video specialists are passionate about delivering the best experience in every contact centre channel. Working with all contact centre platforms, whether your system is on-premise or an omnichannel, cloud-based solution, they’ll share their skills and expertise to humanise the relationship between your technology and your customers.
Case Studies
Showing 5 Premier CX Customer Success Stories
ID&V success rate increased from 55% to an average of 82%
E.ON
Philip Tanner
Voice Contact Channel Manager
Average of 6.4% of calls handled by the bot, peaking at 15% Reduction of 2.6k calls handled by agents
Global Beauty Brand Company
Improved CSAT Engaged and involved agents
Notting Hill Genesis
David Condron
Customer Service Centre Manager
Abandonment rates dropped by more than 10% Time spent in IVR reduced by 30%
TUI
Neil Madden
Resource Planning Manager
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