Case Study: Dental Office Support achieves faster dental insurance verification and cost savings with Premier BPO

Dental Office Support - Customer Case Study

Dental Office Support, a multi-practice dental services firm in South Carolina, needed help managing insurance verifications, benefits, billing, and credentialing as patient volume grew. Lacking enough prepared staff and facing denied claims, underpayments, and delays, they turned to Premier BPO for faster, technology-supported back-office support, including eligibility verification and provider credentialing.

Premier BPO implemented remote eligibility and benefits verification workflows across dental systems like Eagle Soft, Dentrix, and Open Dental, checking coverage before appointments and updating patient records with verified benefit details. The result was a faster turnaround, improved collections, and better treatment approval rates, with over 10,842 patient plans and 14,079 appointments verified and 100% KPI achievement for the year, while helping Dental Office Support cut back-office costs by about 50%.

Dental Office Support

Steve Cartin

Dental Office Support