Case Study: a US home & decor retailer saves 600+ support hours and drives 41.6% product CTR with Prefixbox AI Agent

a US home & decor retailer saves 600 support hours with Prefixbox AI Agent

The US Home & Decor Retailer, a well-established Shopify store, was looking to automate its customer support to free up its team for higher-value work while also finding a way to effectively recommend products to shoppers browsing its site. To meet this challenge, the retailer deployed the Prefixbox AI Agent.

Prefixbox implemented its AI Agent to automate service and provide conversational product discovery. The solution handled 63,000 conversations monthly, saving over 600 support hours and reclaiming the equivalent of 2.5 full-time employees. Crucially, the Prefixbox AI Agent drove significant product discovery, with 41.6% of its product recommendation conversations resulting in a shopper clicking through to a product page.