Case Study: The Atlas Hotel achieves 90% staff morale with Predictive Success Corporation’s Predictive Index System

Resilience in Crisis: Ryan Urzada at The Atlas Hotel on achieving 90% high morale among staff

The Atlas Hotel, a Regina-based hospitality business, faced a severe crisis at the onset of the COVID-19 pandemic when $1 million in bookings vanished, forcing it to lay off 87% of its staff. The leadership's primary challenge was maintaining morale and trust during this period of extreme disruption and uncertainty.

To support its company culture, The Atlas Hotel used The Predictive Index System from vendor Predictive Success as a foundational tool for developing its teams and managers. This focus on resilience and culture, combined with adaptive business strategies, yielded a significant measurable impact: 90% of the hotel's staff agreed it should be an employer of choice, demonstrating remarkably high morale despite the challenges.

The Atlas

Ryan Urzada

Chief Experience Officer