Case Study: I&M Bank digitizes procurement and speeds approvals with Precoro

How a major Kenyan bank went from approving hard copies to fully digitalized procurement

I&M Bank, a major Kenyan banking group, was struggling with a fully manual, paper-based procure-to-pay process that relied on printed hard copies, physical approvals, and weekly archiving. The bank faced approval delays, difficulty retrieving documents, and challenges maintaining budget compliance, especially as remote work and COVID-19 made handling paper even more cumbersome.

Precoro implemented a digital procurement and spend management workflow for I&M Bank, including approvals, document storage, budgeting, reporting, and centralized procurement across more than 50 branches. As a result, I&M Bank reduced processing time for standard purchases from at least a week to two to three days, improved partial-delivery handling from 2–6 weeks to just a few days, and gained instant access to reporting and budget visibility.

I&M Bank

Rajen Satish Shah

Finance Manager