Case Study: Heidi Heras M.D., P.C. achieves 500% first-year ROI and 30% more patients with Praxis EMR

Heidi Heras M.D., PC - Customer Case Study

Dr. Heidi Heras, an otolaryngologist in American Fork, UT, needed a reliable, affordable EMR after years of frustration with a template-based, high-cost system that caused technical problems and hampered her paperless practice. The previous system increased overhead, slowed workflows, and risked lost charts and billing issues, prompting her to find a solution that matched her clinical style and supported a solo practice.

She implemented Praxis EMR, whose Concept Processor, fast coder and customizable, user-friendly interface let her complete charting as patients leave and automate many office tasks. The practice reduced staff from seven to three, saw 30% more patients (100–120/week), recovered the investment immediately, realized a 500% savings in year one, lowered accounts receivable >90 days to under 15%, improved insurance appeal success, and gained faster, more detailed documentation and better work–life balance.

Heidi Heras M.D., PC

Heidi Heras, M.D