Case Study: WireStar Networks improves productivity and team morale with Praxedo

WireStar significantly improves productivity & team morale with Praxedo

WireStar Networks, a fiber optic carrier based in College Station, Texas, needed a better way to manage dispatching and field operations for its 29 field technicians. Before using Praxedo, scheduling was handled on a whiteboard and later in Google Calendar, which still left the team without the functionality of a true field service management system. The company said it was dealing with double booking, limited metrics, and frustration across the team and customers.

WireStar implemented Praxedo to dispatch work orders, collect information from the field, and track job status, with a strong focus on customizable workflows, forms, and field dependency. Jason Gorman said Praxedo improved productivity and team morale by giving technicians clear daily direction and helping dispatchers work with better field data. The company also reported faster work order closures, quicker invoicing, and less stress since Praxedo was put in place.

WireStar Networks

Jason Gorman

Director of Operations