Case Study: Thermomax improves work order management with Praxedo

Thermomax greatly improved their work order management with Praxedo

Thermomax, founded in 2013 and serving customers in Lanaudière, repairs, installs, and maintains thermal equipment. Before using Praxedo, the team struggled with mobile service data entry, incomplete information, difficult billing for customers with multiple locations, and a lack of structure in work order management. These issues created wasted time, invoicing errors, and frustration for technicians and office staff.

With Praxedo’s cloud-based field service software, Thermomax uses mobile devices, office workstations, remote access, and smartphones to manage jobs from the first call through billing. The company says Praxedo improved work order management, enabled customized work orders and visual planning, and helped provide complete service reports with photos and copies for customers. Thermomax also reported better project organization and billing, supported by Praxedo’s APIs and responsive technical support.

Thermomax

Alex Morneau

Operations Assistant