Case Study: Sybord boosts field service productivity with Praxedo

Sybord significantly improves its service quality

Sybord, a telecommunications and network operator founded in 1946 near Lyon, France, needed a better way to manage field services after acquiring ETG, a subsidiary located 180 kilometers from its headquarters. Its existing scheduling module was too rigid, and paper-based processes made it hard to manage technicians remotely, handle reporting, and reduce administrative work.

Sybord chose Praxedo cloud-based field service software to schedule technicians, collect reports on mobile devices, and send service data into its ERP system. With Praxedo, the company can manage ETG technicians remotely, improve traceability, and access complete reports faster, while also increasing productivity by 20% and reducing administrative processing that had been costing about 1.5 hours of work per day.

Sybord

Didier Bernard

Technical Director