Case Study: Reden Solar improves service traceability and customer service with Praxedo

Reden Solar takes their customer service from good to great.

Reden Solar, a solar energy company founded in 2008, manages 550 photovoltaic power plants and a team of 10 field technicians. As the company grew, its maintenance and operations teams relied on Excel spreadsheets, paper work orders, and phone follow-up to manage 2,200 service calls a year, creating a process that was time-consuming, error-prone, and outdated. Reden Solar chose Praxedo field service management software to replace that manual way of working.

With Praxedo, Reden Solar now creates, schedules, and tracks work orders in one platform, with technicians using the mobile app to access job details, complete customized forms, and add time-stamped, geocoded before-and-after photos. The company says the system improved traceability, made planning easier, and helped reduce customer disputes, while also speeding up rollout: the mobile app was introduced over a two-week test period and fully deployed in a month and a half, including training. Reden Solar says customers now view the company more positively because they receive clear reports and prompt follow-up.

Reden Solar

Brice Lestrade

Maintenance Coordinator