Case Study: ISS manages over 100,000 work orders annually with Praxedo

ISS efficiently manages over 100,000 work orders each year with Praxedo

ISS, a leader in facility management services with an international presence in over 30 countries, needed a field service management software to improve traceability, digitize paper-based work orders, and make reporting more reliable. In 2017, the company was facing challenges around start-to-finish work order tracking, field reporting, and readable documentation for administration and accounting.

ISS chose Praxedo’s cloud-based field service software for its flexibility and reliability. With Praxedo, 300 technicians in France now manage about 100,000 work orders annually through a mobile app and web interface, with real-time status tracking, mandatory forms, and automated report delivery. The result has been more responsive communication, better service quality, and improved productivity, with a positive impact on ISS’ brand identity.

ISS

Stéphane Perriaux

Application Project Manager