Case Study: Surprenant Group increases productivity by 20% with Praxedo

How The Surprenant Group increased productivity at the office by 20% and gained better traceability of pesticides used

Surprenant Group, a family-run pest management, fumigation, and bird control business founded in 1987, needed a better way to move information between the office and field technicians. Before using Praxedo, the team relied on Apple calendars and paper-based reports, which made monthly inspection visits tedious and delayed access to work order information.

With Praxedo’s cloud-based field service software, the company centralized work orders, used the web platform for office instructions and report approvals, and gave technicians mobile access to schedules, client history, and work order details. The results included a 20% increase in office productivity, a 40% reduction in technician calls to the office, more than 60% less paper use, and same-day invoicing instead of waiting a week or more.

Surprenant Group

Julien Surprenant

Business Development Director