Case Study: Store Urbain achieves 3x workforce growth and 2x dispatch productivity with Praxedo

How the canadian company Store Urbain uses Praxedo to boost their business development

Store Urbain, a Canadian window coverings and installation specialist targeting high-end residential customers, faced growing pains as its team expanded: manual, paper-based processes and static tools like Google Sheets made it hard to track hours, get real-time visibility, and efficiently schedule technicians. To digitize operations and support growth, Store Urbain adopted Praxedo, the cloud-based Field Service Software and mobile app, to manage dispatch, technician routing, and on-site reporting.

Praxedo enabled Store Urbain to centralize dispatch and field reporting, optimize team movements, and track precise job times. The results were measurable: dispatch productivity more than doubled (they reduced staff from 2 to 1 while handling higher volumes), analysis of time data revealed that 1 in 3 jobs ran 25% over estimate and that 50–60% of time was spent on service calls, prompting pricing and operational changes, and within 18 months the company grew from 8 to 24 employees (including 9 technicians). Store Urbain also credits Praxedo’s scalability, reliable performance, and self-serve setup for enabling regional expansion plans.

Store Urbain

Dereck Dery

Director of Operations