Case Study: Snake n Rooter boosts dispatch productivity 20% and technician job completions 10% with Praxedo

How Snake ‘n’ Rooter increased dispatch productivity by 20%.

Snake n Rooter, Kansas City’s largest commercial plumbing company, faced inefficient, paper-based operations — carbon-copy invoices, CB radios, and a wall map for dispatch — that prevented real-time tracking and geolocation. They selected Praxedo’s cloud-based Field Service Software to replace paper workflows and enable digital dispatching and mobile work orders.

Praxedo deployed tablet apps for 17 field technicians and a web interface for 8 office users, providing GPS job locations, real-time work orders, parts/pricing, and historical job data. As a result, Snake n Rooter saw dispatch productivity rise by about 20% (saving ~7.5 hours/week), roughly 10% more completed jobs per technician each month, fewer errors, faster invoicing, and capacity to grow their team — all credited to Praxedo.

Snake n Rooter

Ryan Barefoot

Vice President