Case Study: SCC Auger achieves 20% administrative productivity gain for service calls with Praxedo

How SCC AUGER increased administrative processing productivity for service calls by 20%

SCC Auger, a seven-person company that installs, repairs and maintains institutional and commercial kitchens with four technicians in the field, was struggling with scheduling and manual status updates using a shared Excel file. The repetitive admin work consumed about 1.5 hours per day (roughly 8 hours per week) and caused frequent oversights, so SCC Auger chose Praxedo’s cloud-based field service software to simplify tracking, scheduling and integrate with QuickBooks Online.

Praxedo was initially configured with vendor support and then adapted by SCC Auger to provide real-time updates, customizable work order forms, a validation step that triggers invoicing into QuickBooks, and mobile capture for future use. Praxedo delivered measurable results — about a 20% gain in administrative processing productivity (approximately 8 hours saved per week), elimination of forgotten updates and errors, smoother team communication, and fast, responsive vendor support.

SCC Auger

Jonathan Auger

President