Case Study: Nexecur achieves billing in under 24 hours (down from 1 month) with Praxedo

How Praxedo helped Nexecur reduce its average billing time from 1 month to less than 24 hours

Nexecur, a French security company and Crédit Agricole subsidiary with 250 field technicians, struggled with fragmented back-office-to-field communications and slow, paper-based billing—service reports were mailed and invoices could be delayed up to a month. To go paperless and streamline operations, Nexecur selected Praxedo’s cloud-based Field Service Software.

Praxedo was integrated with Nexecur’s Microsoft Dynamics via Praxedo webservices, giving technicians mobile access to work orders, service history, parts usage and electronic signatures while schedulers receive real-time updates and data flows automatically into the ERP. As a result, Nexecur cut average billing time from one month to under 24 hours, reduced unnecessary office/field trips, improved spare-parts tracking and collections, and boosted technician productivity.

Nexecur

Alban Rocher

Customer Relations Manager