Case Study: Neoservices Inc improves dispatch productivity and shortens invoicing deadlines with Praxedo

How Neoservices Elevators doubled down on dispatch productivity and reduced customer invoicing deadlines by 10 to 15 days

Neoservices Inc provides elevator installation, maintenance, and repair services across Quebec. As the company grew, its customer data, equipment records, service addresses, and documents became dispersed, and dispatching technicians in real time became difficult. It needed a way to centralize information and respond faster to service requests, especially emergency calls.

Neoservices Inc implemented Praxedo cloud-based field service software for dispatch and technician work orders. With Praxedo, the company says it improved dispatch productivity by 50%, saved an average of 15 minutes per service request, and shortened customer invoicing deadlines by roughly 10 to 15 days. The team also receives completed work order reports in real time, which has helped speed up payment collection and improve cash flow.

Neoservices Inc

Valérie Desbiens

Director of Maintenance & Service Call Division