Case Study: MCBS streamlines field service operations with Praxedo

How MCBS streamlined operations with Praxedo & Microsoft Dynamics 365 Business Central

MCBS, a boiler services company in Montreal, Quebec, had grown from one technician to six technicians on the road and three office staff, but its operations were still being managed with Excel sheets, paper documents, and multiple applications. The company struggled with miscommunications on service calls, incomplete follow-ups, technicians arriving without the right parts, and the stress of trying to keep everything in his head.

With Praxedo, integrated with Microsoft Dynamics 365 Business Central, MCBS centralized its field service data and gained visibility from customer call to completed job, invoicing, and payment collection. Praxedo’s inventory control and Smart Scheduler reduced service disruptions and manual dispatch work, and MCBS increased billable hours from about 80% to 100% of technicians’ actual work hours.

MCBS

Kevin Black

Owner