Case Study: Intelgest achieves 20% productivity improvement and halved communication time with Praxedo

How Intelgest improved its productivity by 20% with Praxedo

Intelgest, a Canadian electronic security integrator, struggled with complex coordination and planning for multi-step installation and maintenance projects, relying on email and phone to manage dispatch, routes, technician hours and billing. To address this, Intelgest adopted Praxedo’s field service management solution—using Praxedo’s web and mobile application for scheduling, dispatch, real-time communication and time tracking.

Praxedo implemented dispatcher-driven scheduling, real-time alerts, offline mobile access and structured reporting, giving technicians clear assignments and instant office updates. As a result, Intelgest reduced internal communication time by 50%, improved productivity by about 20% on certain administrative tasks, achieved more accurate time tracking (cutting payroll effort) and centralized work-order data to streamline invoicing and operations.

Intelgest

Mathieu St-Onge

Deputy Director, Operations and Finance