Case Study: Henry Schein achieves 24-hour invoicing and 10% higher field productivity with Praxedo

How Henry Schein reduced its invoicing times from 5 weeks to 24 hours.

Henry Schein France, the country’s largest supplier of medical equipment with 700 employees and 140 field technicians making roughly 50,000 visits a year, needed to support expansion and modernize its field operations to improve responsiveness, reliability and billing speed. To address this, Henry Schein selected Praxedo’s cloud-based field service software and mobile application for rapid deployment and flexibility to match its business processes.

Praxedo implemented its mobile solution and electronic service reports, integrating with Henry Schein’s standardized workflows to streamline on-site documentation and back-office processing. As a result, Praxedo helped cut invoicing times from five weeks to 24 hours and delivered more than a 10% increase in completed work orders after one year, improving productivity and operational management.

Henry Schein

Emmanuel Chauvelin

Technical Services Director