Case Study: Ed Powell Pump & Well Drilling improves efficiency and customer service with Praxedo

How Ed Powell Pump & Well Drilling Leveraged Praxedo for Success

Ed Powell Pump & Well Drilling, a family business founded in 1978, drills private water wells, services water pumping systems, and installs water treatment for customers. Before implementing Praxedo, the company relied on paper-based processes that required the same information to be written in multiple places, causing wasted time, errors, and slow processing.

Praxedo was used across the full workflow, from initial customer contact to job completion and billing, with technicians accessing customer information, filling out work orders, and capturing data in the field while office staff handled scheduling, customer management, and reporting. The scheduling feature and custom forms helped Ed Powell Pump & Well Drilling improve efficiency, accuracy, and time to billing, while making customer information easier to access and supporting better service.

Ed Powell Pump & Well Drilling

Nathan Powell

Partner