Case Study: DRF Water Heating Solutions increases operational efficiency with Praxedo

How DRF increased operational efficiency by 25% with Praxedo

DRF Water Heating Solutions, a plumbing and field service company founded in 2004, handles same-day water heater installations across 14 states. Before Praxedo, the company relied on manual routing and dispatch decisions, which became inconsistent as technicians worked across multiple states, inventories changed, and urgent jobs had to be coordinated quickly.

Praxedo’s cloud-based field service software and open APIs helped DRF automate job scheduling, dispatching, and dynamic routing using real-time factors such as technician location, traffic, inventory, and compliance requirements. DRF Water Heating Solutions said Praxedo increased operational efficiency by 25%, reduced training time from months to weeks, improved first-time fix rates, and lowered stress for dispatchers and technicians.

DRF Water Heating Solutions

Scott Schnurr

Chief Executive Officer