Case Study: Boardwalk achieves operational efficiency, 15% labor savings and improved contractor collaboration with Praxedo

How Boardwalk increased the effectiveness of their operational processes and improved their relationships with contractors

Boardwalk, a Calgary-based real estate company managing roughly 33,000 suites, faced limited visibility and inefficient contractor scheduling across about 200 contractors (≈20% internal), relying on Excel sheets for daily dispatch. To gain “live” operational data and speed up scheduling, Boardwalk selected Praxedo’s cloud-based field service software to standardize procurement dispatch and improve transparency.

Praxedo was integrated with Boardwalk’s in‑house system so the centralized scheduling team could dispatch work orders, use Advanced Search for live views, and give office staff view-only access while contractors used the Praxedo mobile app to log activities and send photos. As a result, schedulers gained 20% more time, Boardwalk reduced labor costs by 15%, achieved over $25,000 in team savings in the first six months, saw a 15% drop in incoming calls, and improved workload balance and tracking across 130 mobile users and 160 web users — all enabled by Praxedo.

Boardwalk

Josie-Ann Osborne

Procurement Team Lead