Case Study: Axians boosts field service productivity and customer satisfaction with Praxedo

How Axians improved work order tracking of its 200 field technicians.

Axians, the VINCI Energies ICT brand in France, provides maintenance to more than 10,000 telecommunications sites and needed to professionalize its field service management as activity expanded. Work orders had been tracked manually with Excel, emails and phone calls, and Axians required an efficient solution to monitor 200 operating technicians across France. To solve this, Axians adopted Praxedo’s field service platform.

Praxedo’s cloud solution automated ticket flow and enabled real‑time monitoring, with jobs appearing automatically in the app and technicians submitting reports via smartphone. As a result, Praxedo allowed daily monitoring of 200 technicians, delivered notable time savings and fewer phone calls per job, strengthened SLA evidence for the 3.5‑hour guaranteed repair time, and drove higher productivity, technician adoption and improved customer satisfaction.

Axians

Christian Couzon

Business Unit Manager