Case Study: All West Communications improves field team efficiency with Praxedo

How All West Streamlined Scheduling with Praxedo

All West Communications, a telecommunications provider serving residential and business customers in Wyoming and Utah, needed a better way to schedule service and installation work for its field technicians. Before using Praxedo’s cloud-based field service software, customer service representatives assigned tasks without accounting for technicians’ locations or prior assignments, which made it harder to meet installation targets.

With Praxedo, All West Communications uses SmartScheduler twice daily and has field engineers sync their mobile app with daily workloads to pick up nearby tickets as availability allows. The company says Praxedo has increased efficiency in its field teams, letting them make more service calls and install more services each day. It also values the Cockpit dashboard, the ease of use, and the smooth integration with its existing workflow.

All West Communications

Michael Thomas

Director of Customer Support and Outside Plant Coordination