Case Study: GEOMS Group achieves paperless field operations and faster billing with Praxedo

GEOMS Group revolutionizes management of its field operations

GEOMS Group, a France-based security maintenance company serving professional markets with about 50 technicians, was hampered by paper-based workflows that made service tracking, real-time customer updates and timely billing difficult (billing typically took two weeks). On a customer recommendation they selected Praxedo’s cloud-based field service software to digitize dispatching, service logging and mobile field reporting.

Praxedo implemented a web-based call-center module and a mobile app for technicians, enabling real-time scheduling, electronic service reports with photos and signatures, and immediate invoicing. As a result GEOMS equipped its field teams with Praxedo, cut billing from two weeks to immediate billing, saved roughly 1 hour per day per support staff (about 15 hours/week total), improved traceability and service quality, and achieved high technician adoption.

GEOMS Group

Philippe Fernandez

Development & Operations Director