Case Study: Constructel improves work order management and customer satisfaction with Praxedo

Constructel instantly boosts customer satisfaction and improves overall management of its telecom subcontractors

Constructel, a telecommunications installations and maintenance company founded in 2003, needed a better way to manage work orders for its 2,000 technicians. Before implementing Praxedo’s cloud-based field service software, requests from its customer had to be printed and manually assigned, creating bottlenecks, limited visibility, billing delays, and heavy paper use across its operations.

With Praxedo, Constructel centralized scheduling and work order management for its executives, operations teams, and subcontractors, while more than 1,300 technicians used the mobile app in the field. The company says Praxedo improved traceability, made technicians more independent, and helped streamline billing; it also improved the timeliness of work orders by 12 points and customer satisfaction by 10 points, while making 100% of scheduling and billing paperless.

Constructel

Tiago Moreira

Operations Director