Case Study: Chemet Gli improves customer response times with Praxedo

CHEMET GLI significantly improves customer response times.

CHEMET GLI, a French LPG tank service provider with 140 field technicians, needed a better way to manage work orders, technician routing, and customer requests. Before adopting Praxedo, the team relied on paper maps, Excel printouts, fax, email, and regular mail, which made planning cumbersome and limited visibility into operations.

Praxedo’s cloud-based field service software replaced that process with digital scheduling, mobile work order reporting, and real-time data transfer with Sage X3. CHEMET GLI says the platform improved customer responsiveness, reduced data entry, standardized work order reporting, and helped optimize routes and travel time for technicians while supporting close to 25,000 work orders each year.

Chemet Gli

Adrien Wicker

IT Services