Case Study: Celerity Internet optimizes rural service scheduling with Praxedo

Celerity Internet optimizes rural field scheduling for 15 technicians with Praxedo

Celerity Internet, a provider of wireless internet to rural U.S. communities, faced significant challenges with its previous field service software. The system inaccurately calculated technician drive times using "as the crow flies" estimates, which was unsuitable for scheduling in remote areas with complex road networks. This unreliability in travel time calculations was a major pain point that led them to seek a new solution, ultimately choosing Praxedo's field service management software.

By implementing Praxedo, Celerity Internet gained access to superior drive time calculations based on actual routes, which was the solution's most critical feature. This allowed them to create efficient, well-organized schedules that prevented technicians from being overloaded and ensured reasonable travel times between rural service calls. The results included significant time savings and increased technician satisfaction. Scott Robinson, an IT Technician, confirmed he would recommend Praxedo, especially to other businesses operating in rural areas where drive time is a major factor.

Celerity Internet