Case Study: UPPAbaby builds a service desk portal in two weeks with Jira Service Management and Praecipio

UPPAbaby Builds a Service Desk Portal in Two Weeks with Jira Service Management

UPPAbaby, a manufacturer of premium baby products, faced challenges managing service requests through inefficient email systems, which caused delays and a poor experience for customers and employees. They needed a modern IT service management solution to track requests for internal teams and customers. UPPAbaby turned to vendor Praecipio for help implementing a service desk using the Jira Service Management platform.

Praecipio customized Jira Service Management to support UPPAbaby's business processes, set up a service portal, and integrated it with Jira Software to create a centralized ticketing system. This streamlined workflows and automated repetitive tasks. As a result, UPPAbaby can now manage and resolve requests effectively and was given a new service desk in just two weeks. UPPAbaby reported high satisfaction, giving Praecipio a Net Promoter Score of 10 out of 10.

UPPAbaby