Case Study: American Freight Carrier and Transportation Company modernizes ITSM and asset management with Atlassian and Praecipio

Transportation Company Moves from a Homemade System to Atlassian

The customer, an American freight carrier and transportation company, faced the challenge of moving from an outdated, home-grown ITSM system to a more scalable solution. They needed a dependable platform to handle internal time-tracking, project intake, and service management without interrupting their daily operations. Praecipio was engaged to help implement the Atlassian tool suite to meet these needs.

Praecipio implemented a solution using Jira Service Management, Confluence, and the Insight asset management add-on. This provided the customer with out-of-the-box capabilities for service requests, incident management, and a CMDB, configured through an accelerated engagement. As a result, the client's Atlassian toolset now fully supports their SDLC and ITSM processes, leading them to re-engage Praecipio for continuous process improvement.