Case Study: a top 10 U.S. homebuilder and Fortune 100 fastest-growing company achieves a cleaner Jira instance with Praecipio

Strategic Atlassian Solutions Serve as Building Blocks for Builders

The customer, a Fortune 100 fastest-growing company and a top 10 U.S. homebuilder, faced challenges with its Atlassian tools due to a lack of internal administrative experience and previous unsuccessful consulting engagements. This resulted in an unstable, unstandardized Jira Service Management instance that was too complex to manage, impacting productivity and creating uncertainty.

Praecipio initiated a Strategic Solutions Expert engagement to build trust, which included an onsite review of the implementation, installation of EasyBI and Insight add-ons, and immediate corrective action to resolve server instability. As a result, the client gained a cleaner Jira instance, valuable reports, and a solidified plan, leading them to extend the business relationship with a follow-up engagement with Praecipio.