Case Study: a leading financial company improves Jira performance with Praecipio

Leading Financial Company Improves Performance with Optimized Jira Instance

The customer, a leading financial company, faced significant performance issues with its Jira instance, which hosted a critical Transaction Processing System (TPS). The system crashed up to twice daily, causing workflow timeouts and preventing users from performing their day-to-day work, which severely impacted a key revenue-generating application. The company partnered with the vendor, Praecipio, for a performance assessment and optimization of their Atlassian platform.

Praecipio implemented a two-phased solution, beginning with a performance assessment to diagnose the root cause, which included an overly large internal board and incorrect memory settings. They then iteratively tested fixes, which included adjusting memory allocation and increasing database connections. As a result, Praecipio completely resolved the application outages, leading to a high-performing Jira instance that allowed teams to work more effectively and efficiently, resulting in increased productivity and cost savings for the financial company.