Case Study: 14 West streamlines Atlassian migration and automation with Praecipio

How Praecipio Empowered 14 West to Streamline Their Atlassian Instance with Advanced Automation

The customer, 14 West, a business consulting firm, faced challenges after migrating their Atlassian tools from Data Center to Cloud. Their internal IT team lacked the Jira administration expertise needed to clean up inactive users and configurations. Furthermore, a critical integration between Jira and the Tempo time-tracking app failed after the migration, which broke automations and hindered business-critical reporting.

Praecipio built a global automation to seamlessly repair the Jira-Tempo integration, restoring accurate data and eliminating manual entry. The vendor also cleaned up the instance by removing redundant configurations and streamlining service desk workflows. As a result, Praecipio now fully manages and optimizes the Atlassian environment as an extension of the 14 West team, allowing internal resources to focus on core business tasks.

14 West