Case Study: Global Media and Cable Company Improves Jira Stability and Developer Experience with Praecipio

Global Media and Cable Company Offloads DevOps Toolchain Management to Praecipio

The global media and cable company was facing significant instability with its Jira Server instance, which was crashing every 30 hours. Their internal IT team lacked the bandwidth to manage it. They engaged Praecipio to offload the management of their DevOps toolchain using the vendor's Cumulus private cloud hosting platform.

Praecipio implemented a multi-faceted solution, first migrating the instance to Jira Data Center with a second node to eliminate user downtime. Their team then identified the root cause: a faulty export app that never closed temporary file handles. After disabling the app and working with its vendor to release a patch, Praecipio restored full functionality. The result was a stable, high-performing environment that allowed the customer's operations team to work without interruption and improved the overall developer experience.