Case Study: Kindeva Drug Delivery strengthens ITSM and streamlines M&A transitions with Praecipio and Jira Service Management

Building A Strong ITSM Foundation for Pharmaceutical Companies

The pharmaceutical company Kindeva Drug Delivery, specifically its acquired division Meridian Medical Technologies, faced significant IT service management challenges during its divestiture from Pfizer and subsequent merger. They needed to separate from, and then later merge, complex IT operations, moving away from a cumbersome ServiceNow setup to a more agile solution that could support their smaller team and critical, life-saving medical device manufacturing.

Praecipio implemented Jira Service Management from Atlassian to create a modern, flexible ITSM foundation. The solution streamlined service desk operations, integrated asset management with Opsgenie and Confluence, and ensured compliance. As a result, Praecipio helped Kindeva and Meridian achieve a seamless transition to in-house IT operations, significantly reducing incident resolution times and improving the customer and employee experience within weeks.

Kindeva Drug Delivery