Case Study: a leading animation studio automates IT service management with Jira Service Management and Praecipio

Animation Studio Successfully Implements Jira Service Management

a leading animation studio faced challenges with its in-house system for managing IT work requests. Issues included a poor user experience, a lack of customization, and an inability to automate repetitive manual tasks like employee onboarding and offboarding. Praecipio was engaged to help implement a new solution.

Praecipio implemented Jira Service Management as a portal, integrated with Slack, PagerDuty, and Workday using Workato middleware. This automated the onboarding/offboarding processes and synchronized on-call alerts across platforms. The solution eliminated repetitive tasks, expedited SLAs, and saved time and resources for the client.