Case Study: ACI Worldwide Saves $4 Million with Praecipio and Jira Service Management

ACI Worldwide Saves $4 Million with Jira Service Management

ACI Worldwide, a global leader in electronic payments, was facing significant challenges due to its reliance on a major Customer Relationship Management (CRM) platform for project and IT service management. The poorly suited system created organizational inertia, hindered agility, and incurred $4 million in annual licensing costs. To drive enterprise agility and improve service experiences, ACI partnered with Praecipio to overhaul its business processes and implement a new solution.

Praecipio implemented a comprehensive solution using Atlassian tools, including Jira Software, Jira Service Management, and Confluence, all in Data Center editions. The vendor standardized workflows across eight distinct workstreams, integrated 24 marketplace apps, and used middleware to maintain the customer-facing CRM portal while analysts worked in Jira. As a result of Praecipio's work, ACI Worldwide saved over $4 million in annual licensing costs, achieved massive operational efficiencies, and successfully drove enterprise-wide agility.

ACI Worldwide

Mitesh Mehta

SVP of IT