Case Study: a leading CPG brand cuts deduction losses with Praecipio and Jira Service Management

a leading cpg brand cuts $95M in deduction losses with Praecipio

The customer, a leading CPG brand, faced a $100 million problem due to a lack of real-time supply chain visibility. This operational gap, handled through outdated manual processes, resulted in the company being unable to validate and dispute retailer deductions for late or damaged shipments. Praecipio was engaged to address this critical challenge.

Praecipio implemented a solution using Jira Service Management to create an integrated dispute management system. This centralized all claims and communications, automating the tracking and validation process. The results were significant, positioning the company to recover millions in lost revenue annually, saving hundreds of manual hours, and reducing processing time from days to minutes. The solution's success led to its adoption by six other teams within the organization.