Case Study: Emery Medical Solutions achieves 92% collections and healthy cash flow with PracticeSuite

Emery Medical Solutions - Customer Case Study

Emery Medical Solutions, a state-of-the-art diagnostic imaging center in Apopka, Fla., faced a cash-flow crisis after switching to a third‑party billing service that failed to interface with their RamSoft imaging records—leaving six months of near‑zero collections and missing diagnosis codes. Having previously used PracticeSuite, Emery returned to PracticeSuite’s billing software and Managed Services to regain control of revenue cycle operations.

PracticeSuite’s CEO and Managed Services/RCM team reactivated Emery’s account, restored the RamSoft interface, and began submitting clean claims the same day; they provided coding support, handled rejections, re‑filing and appeals, and delivered on-demand reporting. The result was a rapid recovery to healthy cash flow—collections running around 92% depending on the month, a 100% follow‑up rate on claims, and a satisfied owner and billing lead working closely with PracticeSuite.

Emery Medical Solutions

Christine Donaldson

Billing Manager