Case Study: MEDENT achieves 163% more website traffic with PracticeBeat

MEDENT drives 163% more website traffic with PracticeBeat

MEDENT, a multi-location healthcare practice, faced a significant challenge with its online reputation. Despite providing quality care, the practice suffered from a "Trust Deficit" caused by slow, manual review collection. This resulted in long gaps between reviews, a high proportion of negative feedback, and a fragmented digital presence that was losing patient traffic to competitors. To address this, they partnered with PracticeBeat to implement its reputation automation service integrated with their MEDENT EMR system.

PracticeBeat's solution was a "Set It and Forget It" reputation engine that integrated directly into the MEDENT EMR workflow. The system automatically triggered review requests via text the moment an appointment was completed, intelligently routing patients to the correct location's Google profile. This automation led to a dramatic transformation, driving a 163% increase in website traffic and reducing 1-star reviews from 28% to 2.6%. The enhanced reputation velocity and online presence directly contributed to the practice's subsequent multi-million-dollar acquisition.

MEDENT