Case Study: Urgent Care Hawaii achieves increased productivity and faster, more accurate documentation with Practice Velocity

Urgent Care Hawaii - Customer Case Study

Urgent Care Hawaii, led by CEO Donna Schmidt, opened to fill local healthcare needs but ran into problems with its initial EMR: the system relied on customizable templates that providers didn’t have time to build, creating cumbersome workflows and inconsistent documentation. Schmidt needed a fast, easy, urgent-care-specific EMR to standardize records, improve accuracy and boost productivity.

The practice switched to Practice Velocity’s suite—VelociDoc® EMR, PVM™ Practice Management and ZipPass™—which uses chief‑complaint‑driven, point‑and‑click templates and required only about 12 hours of training. The change produced higher provider satisfaction, faster documentation and workflows (patients seen and charted in under an hour, average workflow down to 48 minutes), improved billing and reporting transparency, responsive support, and positioned the clinic to expand to additional locations.

Urgent Care Hawaii

Donna Schmidt

Chief Executive Officer