Case Study: Premier Urgent Care achieves streamlined workflows and confident coding with Practice Velocity

Premier Urgent Care - Customer Case Study

Premier Urgent Care in Newington, CT, co-founded by Dr. Cliff Wagner, was looking for a more effective and efficient EMR, practice management, and billing solution. After initially adopting Practice Velocity in 2013, the clinic left for a competitor (DocuTap) but found the software, services, and billing unsatisfactory and sought to return to a more reliable platform.

They re-implemented Practice Velocity’s suite — VelociDoc EMR, PVM Practice Management, and PV Billing — and saw immediate benefits: an intuitive, color-coded interface that speeds workflow, a coding page that improves billing confidence, and training that’s thorough, engaging, and easy to replicate across staff. The team found the company culture welcoming and the support knowledgeable and helpful, restoring efficiency and satisfaction at the clinic.

Premier Urgent Care

Cliff Wagner

Co-Owner & Co-Founder