Case Study: LifeGuard Urgent Care achieves streamlined workflows and faster reimbursements with Practice Velocity

LifeGuard Urgent Care - Customer Case Study

LifeGuard Urgent Care, a Spring Hill, FL clinic opened by Dr. John Batista, struggled from day one with an EMR and billing setup that wasn’t tailored to urgent care. Office Manager Rosana Dillon—drawing on her financial background—sought an all-in-one, urgent-care-specific system that would streamline operations, handle billing, and provide better customer service.

They implemented Practice Velocity’s VelociDoc® EMR, PVMSM practice management, PV Billing® and contracting/credentialing services, training staff at Practice Velocity’s headquarters and going live in October. The clinic saw immediate workflow and support improvements—live customer service daily through extended hours, clean claim submission and faster remittance, ongoing technical support, and help with current and past billing—leading staff to praise the responsiveness and training.

LifeGuard Urgent Care

Rosana Dillon

Office Manager, LifeGuard Urgent Care