Case Study: Glendale Family Medicine achieves 150% increase in new patients with Practice Velocity

Glendale Family Medicine - Customer Case Study

Glendale Family Medicine Walk-in Care, led by Dr. Wayne Sebastiano, had operated as a high-acuity walk-in for years but was being reimbursed at primary care rates. To secure urgent care status, attract more patients, and correct reimbursement, the practice needed an urgent-care-specific EMR and practice management system that would not slow patient flow during the transition.

Implementing Practice Velocity’s VelociDoc EMR and PVMS allowed an easy, fast adoption with no drop in throughput; within nine months new patient visits rose from 54 to 136 per month (a 150% increase). The clinic gained improved charting and accurate coding, resolved reimbursement issues, was Meaningful Use–ready from day one (receiving incentive payment), and achieved remote monitoring and audit-ready documentation.

Glendale Family Medicine

Wayne Sebastiano

Owner