Case Study: Westbank Urgent Care achieves 60% more patient visits and faster documentation with Practice Velocity (VelociDoc)

From frustration to freedom with VelociDoc®

Westbank Urgent Care, led by Dr. Doug Mehaffie, struggled with an EMR built for family medicine that was slow, required new hardware, and made documentation cumbersome—especially as the clinic pursued Meaningful Use. Frustrated by poor performance and difficult updates that slowed providers, the practice sought a reliable, urgent-care–focused solution that would streamline workflow and support growth.

They implemented Practice Velocity’s VelociDoc EMR and PVMSM practice management with integrated Telecheck, preauthorized payments and e-prescribing. The cloud-based system sped documentation, improved coding and revenue capture, reduced after-hours work, and supported a 60% increase in patient visits; the clinic saw higher collections, easier billing, better compliance, and was able to expand into a second location.

Westbank Urgent Care

Doug Mehaffie

Owner