Case Study: Veolia boosts customer survey NPS with PowToon

Veolia Boosts Customer Survey NPS with Clear & Engaging Videos

Veolia Industries Global Solutions, a French leader in resource management, needed a more engaging way to communicate with clients about its annual customer survey. With crowded inboxes and low response rates, the company wanted a time-saving way to improve survey participation while keeping customer communications consistent. Veolia turned to PowToon to help create these communications.

Using PowToon, Veolia replaced dry survey emails with short, branded videos that explained the importance of the survey and how to complete it. The result was a dramatic rise in response rates and Net Promoter Score (NPS), while also enabling the team to produce about one video per month instead of just a few videos over several years. PowToon also helped Veolia maintain brand consistency and reduce approval times across different communication use cases.

Veolia

Delphine Dobbelaere

Performance Manager