Case Study: Soft Surroundings achieves seamless implementation and actionable review insights with PowerReviews

Soft Surroundings kicks off partnership with PowerReviews with a smooth implementation

Soft Surroundings, a St. Louis–based women’s clothing and bedding retailer with 35 U.S. locations, needed a better ratings and reviews solution after finding their previous provider’s display changes cumbersome and time-consuming. Reviews are central to Soft Surroundings’ merchandising and product development—feedback goes directly to their technical design team—so they sought a partner with more functionality and better value.

They selected PowerReviews and completed a seamless implementation: historic review data migrated in about 10 minutes, the analytics dashboard proved intuitive enough for staff to use with little or no training, and daily operations experienced minimal disruption. Since the switch, Soft Surroundings has been collecting more reviews, using insights to improve products and drive sales, and resolving outstanding items quickly.

Soft Surroundings

Gail Buffington

eCommerce Manager